About Us

Medical Bill Review Services, Inc.  is a professional consulting firm that specializes in all aspects of medical bill reviews.

Medical Bill Review Services, Inc. is committed to serving our clients. Meet your partners:


Patsy Kelly - President and Founder

Patsy has spent over twenty years in the health care industry, with focus on the managed care industry working with providers, insureds and employer groups. She has extensive experience in provider contracting; analyzing utilization, cost and quality data; paid claim analysis to ensure contractual and regulatory compliance; and assisting product development with benefit designs. In 2003, Patsy founded Medical Bill Review Services, Inc. to assist individuals and professionals with medical claims. Her extensive knowledge in the insurance industry as well as experience working directly with health care providers means clients receive the benefit of her expertise in this ever changing, complicated industry.

Patsy received her certification as a Professional in the Academy for Healthcare Management in 1999 and in 2000, was selected as one of "Middle Tennessee's 50 most influential, innovative, and vital health care figures" by the Nashville Business Journal.  Selected as one of the Nashville Business Journal's  2007 "health care heroes"--Behind the Scenes: A builder, designer or developer operating outside the immediate realm of health care, advancing the interests of health care clients.

Patsy has been a speaker for seminars locally and regionally, a guest on area radio call-in programs and featured in articles in various publications.

Lisa Petro, Vice President-Operations/Client Services - Lisa has over eighteen years experience in health care, operations and customer service.   She has seven years operations and customer service experience at United Parcel Service.

Carole Torell,  Auditor - Carole has been in the health care industry  over fifteen years and has a wide variety of experience including hospital, managed care and physician office.  She attended Henry Ford Community College in Dearborn, MI and Eastern Michigan University, Ypsilanti, MI.  She is a Certified Medical Assistant, and an Accredited Medical Record Technician.  

Debbie Dutton, LPN - Debbie has extensive medical bill auditing experience. She has worked with both private insurance and worker's compensation claims. Debbie skill set includes ICD-9 and CPT coding, APC and ASC coding and reimbursement, hospital chargemaster billing, workman's compensation fee schedules and guidelines, Medicare fee schedules, and OSHA compliance.

Susan Marie Hawkins, RN - Susan has her Associate Science - Nursing degree as well as a B.S. in Public Administration. She has extensive nursing experience the emergency room, critical care, and anesthesia. Susan has served as a legal nurse consultant providing legal nurse consultant services to law firms regarding medical malpractice and other health-related cases as well as experience as a quality analyst for The Wellness Plan in Detroit, MI. Most recently Susan was a Clinical Documentation Management Process Specialist & Appeals/Denials Coordinator at the Karmanos Cancer Institute in Detroit, MI.